Documentation

Documentation is on its way.

We're still writing the guides for TAGRS, CityTipster, and HOTS. Here's what's planned, and where it'll live once it's published.

Getting started

Setting up your jurisdiction

Onboarding steps for cities and contractors getting TAGRS, CityTipster, or HOTS running for the first time.

Coming soon
Mobile app guide

Field capture & resident reporting

How crews, outreach workers, and residents use the TAGRS and CityTipster mobile apps to file a report.

Coming soon
Admin & configuration

Routing rules & permissions

How to configure dispatch routing, priority flags, and who can see what across your agencies.

Coming soon
API reference

Integrating with TAGRS

Endpoints for pulling case data into your own systems, or pushing reports in from another source.

Coming soon
Data retention & privacy

What's stored, and for how long

Retention defaults, access restrictions on HOTS records, and how to set policy for your jurisdiction.

Coming soon
Roles & permissions

Who can see which cases

A reference for the access levels available across city staff, contractors, residents, outreach teams, and law enforcement liaisons.

Coming soon

Need an answer before these are published? Visit Support or contact us directly.